Refund policy
Refund & Returns Policy
At Elevn Performance, we take pride in the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the following conditions:
* Return requests must be made within 2 days of receiving your order. Requests made after this period will not be eligible for a refund.
* Items must be unused, unworn, and in their original condition, with all original packaging, tags, and accessories included.
* Products that have been used, worn, washed, damaged, or altered are not eligible for a refund or exchange.
* For hygiene reasons, products that show signs of use cannot be accepted for return.
How to Request a Return
To request a return, please contact our customer support team within 2 days of receiving your order and provide:
* Your order number.
* The reason for your return request.
* Clear photographs of the item showing its condition.
Photo evidence is required for all return requests. If your return is approved after review, we will provide instructions on how to return the item.
Elevn Performance reserves the right to decline any return request where sufficient photographic evidence is not provided or where the item is found to have been used, worn, damaged, or altered.
Refund Process
Once we receive and inspect the returned product, we will notify you of the outcome of your request. If approved, your refund will be processed to your original payment method. Depending on your financial institution, refunds may take several business days to appear in your account.
Please note:
* Original shipping charges are non-refundable unless the item is faulty or we have made an error with your order.
* Customers are responsible for return shipping costs unless the product is defective or incorrectly supplied.
Elevn Performance reserves the right to refuse any return that does not comply with this policy.
If you have any questions regarding our Refund & Returns Policy, please contact us through our website at [www.elevnau.com](http://www.elevnau.com).